1. Information We Collect

We may collect information that you voluntarily provide when you use our website, including:

• Name
• Phone number
• Email address
• Company or business name
• Mailing or service address
• Information submitted through our Request a Quote form
• Information submitted through our Driver Application form
• Any other information you choose to provide when contacting us

If you contact us by phone, SMS, email, or WhatsApp, we may retain information necessary to respond to your inquiry or provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for information
• Provide transportation and logistics services
• Prepare and respond to quote requests
• Process driver applications and recruitment inquiries
• Contact you regarding your request or application
• Communicate with customers, drivers, and business partners
• Improve our website, services, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the reason it was provided unless permitted or required by law.

3. Driver Applications

If you submit a driver application through our website, the information you provide may be used for recruitment, qualification, screening, and employment-related purposes.

Applicants should provide only accurate and necessary information. Additional information may be requested during the recruitment process when required for employment or regulatory purposes.

4. Request a Quote

Information submitted through our quote request forms may be used by Zainab Express to understand your transportation requirements, communicate with you, prepare pricing, and provide requested services.

Submitting a quote request does not automatically create a contractual relationship with Zainab Express.

5. Phone, SMS, Email, and WhatsApp Communications

When you provide your contact information, Zainab Express may use it to respond to your inquiries, quote requests, driver applications, or service-related communications.

If you contact us through WhatsApp, your communication may also be subject to WhatsApp’s own privacy practices and terms.

You may request that we stop sending non-essential communications at any time.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.

We may use third-party analytics or website technologies to collect information such as:

• Pages visited
• Browser type
• Device type
• Approximate geographic information
• Referring website
• General website usage and interaction information

This information may be used in an aggregated or statistical form to help us improve our website and services.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Information Sharing

Zainab Express does not sell or rent your personal information.

We may share information when reasonably necessary with:

• Service providers that help us operate our website or business
• Technology, hosting, communication, or analytics providers
• Professional advisers or business partners when necessary
• Government authorities or law enforcement when required by law
• Other parties when necessary to protect our rights, property, safety, or business operations

Any information shared will be handled for legitimate business, legal, or service-related purposes.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information submitted through the internet.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services, including social media and communication platforms.

Zainab Express is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Ask questions about how your information is used
• Opt out of certain non-essential communications

To make a privacy-related request, please contact us using the information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Zainab Express:

Zainab Express
Glen Ellyn, Illinois, USA
Phone/SMS: +1 (331) 642-7788
WhatsApp: +1 (331) 356-3884
Email: info@zainabexpress.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.